At Title Plates, we take privacy very seriously. We’ve updated our privacy policy (Policy) to ensure that we communicate to you, in the clearest way possible, how we treat personal information. We encourage you to read this Policy carefully. It will help you make informed decisions about sharing your personal information with us.

By accessing our website you consent to the terms of this Policy and agree to be bound by it.

Title Plates collects your personal information

Use of the Title Plates website involves the storage of Data about a company or individual. That Data can include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, company, email address, and telephone number.

Title Plates may collect personal information directly from you when you:

  • register to use the website,
  • use the website,
  • contact the Title Plates team, or
  • visit our Website.

You can always choose not to provide your personal information to Title Plates, but it may mean that we are unable to provide you with Products and Services.

Title Plates collects, holds, and uses your personal information for limited purposes

Title Plates collects your personal information so that we can provide you with products and any related services you may request. In doing so, Title Plates may use the personal information we have collected from you for purposes related to the Products and Services including to:

  • verify your identity,
  • provide any Products and Services,
  • notify you of new or changed Products and Services offered,
  • carry out marketing or training relating to the Products and Services,
  • assist with the resolution of technical support issues or other issues relating to the Products and Services,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with you.

By using the website, you consent to your personal information being collected, held and used in this way and for any other use you authorize. Title Plates will only use your personal information for the purposes described in this Policy or with your express permission.

It is your responsibility to keep your password to the website safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the website or via the Forgotten Password process.

Title Plates can aggregate your non-personally identifiable data

By using the website, you agree that Title Plates can access, aggregate and use non-personally identifiable data Title Plates has collected from you. This data will in no way identify you or any other individual.

Title Plates may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the website,
  • provide our customers with further information regarding the uses and benefits of the website,
  • otherwise to improve our website, Product and Service offerings.

Title Plates holds your personal information on servers located in the U.S.

All Data, including personal and non-personal information, that is entered into the website by you, or automatically uploaded on your instruction, is transferred to Title Plates’s servers as a function of transmission across the Internet. By using the website, you consent to your personal information being transferred to our servers as set out in this Policy.

If you do not want your personal information to be transferred to a server located in the U.S., you should not provide Title Plates with your personal information or use the website.

Title Plates takes steps to protect your personal information

Title Plates is committed to protecting the security of your personal information and we take reasonable precautions to protect it from unauthorized access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authority GeoTrust (which is wholly owned by Symantec), and all Data transferred between you and the website is encrypted.

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that your information will be secure at all times. Transmission of personal information over the Internet is at your own risk and you should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.

Title Plates only discloses your Personal Information in limited circumstances

Title Plates will only disclose the personal information you have provided to us to entities outside Title Plates if it is necessary and appropriate to facilitate the purpose for which your personal information was collected pursuant to this Policy, including the provision of services and the delivery of products.

Title Plates will not otherwise disclose your personal information to a third party unless you have provided your express consent. However, you should be aware that Title Plates may be required to disclose your personal information without your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

The third parties who host our servers do not control, and are not permitted to access or use your personal information except for the limited purpose of storing the information.

Title Plates does not store your credit card details

If you choose to pay for the Products and Services by credit card, your credit card details are not stored by the website and cannot be accessed by Title Plates staff. Your credit card details are encrypted and securely stored by Braintree Payments to enable Title Plates to automatically bill your credit card. You should review the Privacy Policy of Braintree a division of Pay Pal Inc. to ensure you are happy with it.

You may request access to your personal information

It is your responsibility to ensure that the personal information you provide to us is accurate, complete and up-to-date. You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at privacy@Title PlatesCorp.com.

Title Plates will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why. For example, it may be necessary for us to deny your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process your request in the manner you have requested.

We’ll only keep your personal information for as long as we require it for the purposes of providing you with Products and Services.

Title Plates uses cookies

In providing the website, Title Plates utilizes "cookies". A cookie is a small text file that is stored on your computer for record-keeping purposes. A cookie does not identify you personally or contain any other information about you but it does identify your computer.

We and some of our affiliates and third-party service providers may use a combination of “persistent cookies” (cookies that remain on your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when you close your browser) on the Website to, for example, track overall site usage, and track and report on your use and interaction with ad impressions and ad services.

You can set your browser to notify you when you receive a cookie so that you will have an opportunity to either accept or reject it in each instance. However, you should note that refusing cookies may have a negative impact on the functionality and usability of the Website.

You can opt-out of any email communications

Title Plates sends billing information, product information, Service updates and Service notifications to you via email. Our emails will contain clear and obvious instructions describing how you can choose to be removed from any mailing list not essential to the Service. Title Plates will remove you at your request.

Title Plates has a privacy complaints process

If you wish to complain about how we have handled your personal information, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

  • by e-mail at info@TitlePlates.com, or
  • by letter to Privacy Manager, Title Plates Corporation, PO Box 392, Harvard, MA 01451 USA.

Our Privacy Manager will endeavor to:

  • provide an initial response to your query or complaint within 10 business days, and
  • investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time

Title Plates reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Your continued use of the Service will be deemed acceptance of any amended Policy.

Last updated: January 2017